Booking terms.
The plain-English terms that apply to every booking. This is a draft for legal review and will be finalised before launch.
1. Who we are
ride ready is a licensed private hire operator based in Amersham, Buckinghamshire. Company details, registered address and operator licence number will appear here.
2. Bookings
A booking is confirmed when we send you a fixed fare and a driver's name by text, email or WhatsApp. Until then, a request is just a request.
Fares are fixed for the journey as described. Extra stops, waiting beyond what was agreed, or a change of destination may change the fare; we will tell you before it does.
3. Airport transfers
We track flights using the flight number you give us. Sixty minutes of waiting after landing is included. Waiting beyond that is charged at the rate quoted with your booking.
If you miss your flight or it is cancelled, tell us as soon as you can. We will rebook or cancel without charge where the driver has not yet been dispatched.
4. Cancellation
Free cancellation up to 12 hours before the pick-up time. Inside 12 hours we may charge up to 50% of the fare, and the full fare for a no-show. Long-distance and wedding bookings may carry different terms, stated in the quote.
5. Payment
Pay the driver by card or cash at the end of the journey, or on a corporate account with monthly invoicing. We do not take card details on this website.
6. Passengers, luggage and conduct
Child seats are provided free when requested at booking. Luggage must fit safely in the vehicle; tell us if you have more than two large cases per two passengers.
Smoking and vaping are not permitted. Drivers may refuse or end a journey where behaviour is abusive or unsafe; the full fare remains payable.
7. Liability
We carry hire-and-reward insurance on every vehicle. We are not liable for missed flights or connections caused by traffic, weather or events outside our control, but we will always do what we can to get you there.
8. Complaints
Email us with the date and driver's name. Complaints go to the owner and are answered within two working days.