FAQ
Questions,
answered plainly.
Everything people ask before they book. If yours is not here, the assistant on this site or a quick WhatsApp will get you an answer in minutes.
Booking
How booking works
How do I book?
Use the Request a booking button on any page, the chat assistant, WhatsApp, or call us. Tell us where, when and how many of you. We reply with a fixed fare and your driver's name within two hours, 7am to 11pm.
Do I pay when I book?
No. Nothing is charged at booking and we do not take card details on this site. You settle with the driver by card or cash, or on a corporate account.
How far in advance should I book?
Airport runs ideally the day before, and we usually manage same-day if you call. Weddings and long-distance days: a couple of weeks gives us the best choice of driver.
Can I cancel?
Yes. Free cancellation up to 12 hours before the pick-up. Inside 12 hours we may charge part of the fare if the driver is already committed. Long-distance and wedding bookings have their own terms in the quote.
Airports
Airport transfers
What happens if my flight is late?
We track it and adjust the pick-up. There is no charge for delays and sixty minutes of waiting after landing is included.
Where will my driver be?
In the arrivals hall with a name board. We message you the exact spot the night before, along with the driver's name and mobile number.
Are airport drop-off charges included?
Yes. Parking, drop-off charges, tolls and the London congestion charge are all in the fare.
Cars & drivers
Vehicles and people
What cars do you use?
Modern saloons for up to four, estates for extra luggage, MPVs for up to eight, and executive saloons for business travel. We confirm the exact car with your booking.
Are your drivers licensed?
Yes. Every driver holds a Buckinghamshire Council private hire licence with an enhanced DBS check, and every car is licensed and insured for private hire.
Can you provide child seats?
Yes, free. Tell us the child's age when you book.
Do you allow pets?
Assistance dogs always. Other pets by arrangement in a carrier or with a blanket; just tell us when you book.
Business & drivers
Accounts and joining us
Can my company have an account?
Yes. Corporate accounts are free, with monthly invoicing and cost-centre references. Read about corporate services.
I am a licensed driver. Can I work with you?
We are always looking for good drivers around Amersham. See what we offer and apply.
AMERSHAM
HEATHROW
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